Need help with your booking?
Get quick assistance for flight bookings, date changes, refunds and travel documents. Our team is always close to you on phone, WhatsApp and email.
- Response Time
- 15–30 mins (working hours)
- Channels
- Phone, WhatsApp, Email
Live flight support
Share your PNR or travel plan and our team will guide you with the best options.
- • Date change & reissue assistance
- • Refund & cancellation guidance
- • Baggage & visa information
Call Support
Ideal for urgent travel changes, stranded passengers and last-minute bookings.
Hotline (Bangladesh)
+880 1XXX-XXXXXX
24/7 ticketing & travel support. Local call charges apply.
WhatsApp & Messenger
Share screenshots, documents or quick questions. Perfect for on-the-go support.
Email Support
Best for non-urgent queries, documents and corporate requests.
support@salmaair.com
We usually respond within 6–12 hours.
Office address
Salma Air, Dhaka, Bangladesh
Sunday – Thursday, 10:00 AM – 7:00 PM
Submit a support request
Fill in a few details about your journey. Our support team will review and get back to you by phone, WhatsApp or email.
Frequently asked questions
How long does it take to confirm a ticket?▼
For online payments, most tickets are issued instantly within a few minutes. For bank transfer or cash, confirmation time may vary depending on payment verification.
Can I change my travel date after booking?▼
Yes, most airlines allow date changes with applicable fare difference and change fees. Share your PNR with our support team and we will calculate the exact cost and options for you.
How do refunds work for cancelled tickets?▼
Refunds depend on airline policy and fare rules. Once your cancellation is processed, we submit the refund request to the airline and keep you updated by email and SMS until it is completed.